Frequently Asked Questions
Everything you need to know about your Gold's Gym gear and orders.
How long does shipping take for gym equipment?
Standard shipping for apparel and small accessories typically takes 3-5 business days. For heavy gym equipment and machines, delivery can take 7-14 business days depending on your location and professional assembly requirements.
What is your return policy for fitness apparel?
We offer a 30-day return policy for all unworn apparel with original tags attached. Please note that for hygiene reasons, items like sweatbands and water bottles cannot be returned if opened.
Do you offer international shipping?
Yes, Gold's Gym ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Are your nutritional supplements third-party tested?
Absolutely. All Gold's Gym branded supplements undergo rigorous third-party testing to ensure purity, potency, and the absence of banned substances.
Can I track my order in real-time?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.